Refund Policy

PURPOSE

This policy outlines the procedure for refunding fees paid to the Spatial Industries Business Association Ltd (SIBA|GITA).

SCOPE

This policy covers all SIBA|GITA members, purchasers of SIBA|GITA goods & services and participants of SIBA|GITA events. This policy is compliant with the Australian consumer law.

POLICY

1.      Membership Fees- No Refund

a.       SIBA|GITA provides written in the form of emailed invoices to all Members or Membership applicants who are required to pay Membership Fees.

b.       All memberships cover a 12-month period from the date the notice is raised. The notice will specify the details of the membership fee being collected including the period covered and the fee payable.

c.       The member becomes entitled to the benefits of membership upon receipt of payment.

d.       All Membership Fees paid to SIBA|GITA are non-refundable, subject to Section 4 below.

 

2.      Goods & Services Fees- No Refund

a.       Application fees payable for Consulting Endorsement assessments are payable regardless of the outcome of the application.  The application will only be processed after the fee has been received in full.

b.       All application fees paid to SIBA|GITA are non-refundable.

c.       Goods ordered through our website cannot be refunded once dispatched, subject to Section 4 below.

 

3.      Event Registration Fees: Refunds may be available

a.       Registration fees for past recorded webinar content are non-refundable.

b.       Registration fees for live webinar and in-person events will generally be refundable up to 48 hours prior to the event. The refund policy and associated procedure for each event is available via the relevant registration portals on the SIBA|GITA website. Note: a cancellation fee may be charged  to cover the administration costs of the booking and subsequent cancellation.

c.       SIBA|GITA reserves the right to cancel or reschedule courses, change speakers, or revise content as necessary.

d.       While SIBA|GITA will make every effort to reschedule events where possible, occasionally an event may need to be cancelled due to matter outside of our control.  In this instance, all registrants will receive a refund.

 

4.      REFUND EXCEPTIONS

4.1.   For Clauses 1, 2, and 3.a above, a refund will be considered in the following circumstances:

                  (I)            identified overpayments for goods and services

                (II)            an error has been made by SIBA|GITA

              (III)            exceptional circumstances supported by documentation.

4.2.   Clause 4.1(III) “exceptional circumstance” do not include:

                  (I)            where a member/customer/client changes their mind

                (II)            where the member/customer/client decides later they can’t afford the products/services

              (III)            where the member/customer/client finds alternative products/services at a more competitive price

              (IV)            incorrect choice of product/service by the member/customer/client

4.3.   Should a request for a refund be made in line with Clause 4.1, the following procedure applies:

                  (I)            The request must be made in writing to finance@sssi.gov.au with supporting documentation attached where relevant e.g. invoice/receipt as proof of payment, Medical Certificate where required.

                (II)            When a request for refund is received, an assessment of the reason given for the refund will be considered on its individual merits by the Finance Manager within 14 days. The request for refund must be reviewed against any contractual agreements that may be applicable, to determine any SIBA|GITA obligations, conditions, or restrictions.

              (III)            If approved, the refund will be processed with seven working days of approval and will normally be made by EFT.  However, in the case of a payment originally made by credit card the refund will be made back to the same credit card.

 

RESPONSIBILITIES

The Finance Manager is responsible for the implementation of this policy.

STAKEHOLDERS

All SIBA|GITA members, customers, and event participants.